Tag: cruises

  • The Cruise That Changed the Way I See Accessible Travel

    Back in 2018, a friend and former co-worker named Jan was getting ready to retire. Like many people approaching such an exciting milestone, she wanted to celebrate—and she decided she deserved a vacation.

    Her dream?

    A cruise to the Bahamas.

    Jan asked me to help her organize and book the trip. At work, I was unofficially known as the office “travel agent.” I loved helping my coworkers plan vacations, so normally I would have been excited and enthusiastic about putting together her retirement getaway.

    But this time was different.

    Jan has multiple sclerosis (MS), and she often used a walker and, at times, a wheelchair to help with her mobility. I immediately realized that planning her trip would require much more than finding a great itinerary at a good price.

    I knew practically nothing about cruise ship accessibility.

    I had been on a cruise ship or two myself, so I knew how compact some of the cabins could be. My first thought went straight to the bathrooms. Would she have enough room to maneuver? Would she be comfortable? Would she be safe? What kind of assistance would be available if she needed it?

    I wasn’t worried about arranging accessible transportation or finding shore excursions that could accommodate her needs. Those things felt manageable.

    Choosing the right cruise ship was what intimidated me.

    I wanted Jan’s retirement celebration to be everything she hoped it would be. I didn’t want her to spend her vacation worrying about whether she could get around the ship, use the bathroom comfortably, or safely enjoy the amenities.

    So, I went into research mode.

    I began researching cruise lines and comparing their accessibility options. I looked at the accommodations available, the cabin configurations, bathroom accessibility, and how well the ships could accommodate someone using a walker or mobility scooter.

    My goal wasn’t simply to find a cruise that allowed passengers with disabilities.

    I wanted to find one that would give my friend the best, safest, most comfortable, and most enjoyable experience possible.

    After researching the options and matching Jan’s needs with what the cruise lines offered, we ultimately chose Holland America for a 4-Day Caribbean Getaway to Key West and the Bahamas.

    And then came the part that mattered most: making sure Jan had the right accommodations.

    She was booked into a stateroom with a modified, enlarged bathroom designed to provide additional space and accessibility. The room was ADA compliant and suitable for her walker and mobility scooter.

    Suddenly, I could breathe a little easier.

    Jan was thrilled.

    She had something wonderful to look forward to—a retirement celebration, a beautiful destination, and the freedom to enjoy a vacation she had earned after years of working.

    Then she left for her cruise.

    And when she came back, She was practically glowing.

    She was happy. She was excited. She had enjoyed herself.

    And I was absolutely thrilled for her.

    There was, however, one thing I regretted.

    I didn’t go with her!

    Looking back, that experience taught me something I hadn’t fully appreciated before: accessible travel isn’t simply about whether a destination has an accessible room or whether a cruise ship can accommodate a wheelchair.

    It’s about the entire experience.

    It’s about having enough space to move comfortably. It’s about accessible bathrooms, transportation, excursions, dining, elevators, and public areas. It’s about feeling safe and independent. And perhaps most importantly, it’s about being able to focus on enjoying your vacation instead of constantly thinking about whether your needs will be accommodated.

    Jan’s trip opened my eyes to an area of travel I had never really considered before.

    What started as a favor for a friend became a learning experience for me. It showed me how important it is to research accessibility carefully and thoughtfully—and how rewarding it can be when you help someone experience a vacation where they can truly relax and enjoy themselves.

  • When a Vacation Becomes More Work Than a Vacation: One Caregiver’s Journey to Accessible Travel

    A vacation is supposed to be something you look forward to—a chance to step away from everyday responsibilities, explore somewhere new, relax, and create memories with the person you love.

    But for my aunt, planning a vacation with her husband, who is blind, became an exhausting exercise in figuring out how to make a supposedly simple trip actually work.

    She had planned a seven-day Caribbean cruise departing from Miami. It was meant to be an exciting getaway for the two of them. Instead, long before they ever stepped aboard the ship, she found herself overwhelmed by questions, arrangements, and uncertainties she hadn’t anticipated.

    The Challenge of Just Getting To The Vacation

    Getting to the cruise was the first challenge.

    Because her husband is blind, my aunt knew she needed to make special arrangements for their flights to and from Miami. She had to think about how he would navigate the airport, how they would get from one place to another, and what assistance would be available to him along the way.

    None of these things seemed impossible individually. The problem was that there were so many details to consider—and so little straightforward information about how everything would work together.

    Planning a trip for two people should not feel like solving a complicated puzzle.

    Yet that is exactly how it felt.

    Every new question seemed to lead to another question.

    Would the airline provide the assistance her husband needed? Who would meet them when they arrived? How would they get through the airport? What would happen during connections? How would they get from the airport to the cruise terminal? Once aboard the ship, what accommodations would be available? And what would happen when it was time to return home?

    My aunt wasn’t simply planning a vacation.

    She was trying to anticipate every possible obstacle before it happened.

    The Information Gap

    One of the hardest parts wasn’t necessarily finding accommodations. It was knowing what questions to ask in the first place.

    When you’re unfamiliar with accessible travel, you may not know what services are available, which ones need to be requested in advance, or what a company means when it describes something as “accessible.”

    Accessibility can mean very different things to different people.

    For someone who is blind, an accessible hotel room isn’t simply a room with a particular physical feature. Accessibility can involve communication, navigation, transportation, orientation, assistance with unfamiliar surroundings, and having staff who understand how to provide appropriate support.

    My aunt found herself trying to learn all of this while simultaneously coordinating flights, transportation, the cruise, and everything else that comes with taking a weeklong vacation.

    The uncertainty was exhausting.

    She often felt overwhelmed, uninformed, and unsure whether she had made the right arrangements.

    The Mental Load of Traveling With a Disability

    What made the experience particularly difficult was the mental load.

    My aunt wasn’t just thinking about where they would sleep or what time their flight left. She was constantly thinking ahead.

    What if something didn’t go as planned?

    What if someone didn’t understand that her husband was blind?

    What if assistance wasn’t available when they needed it?

    What if she had overlooked something important?

    These concerns can turn the excitement of planning a vacation into anxiety.

    Instead of simply looking forward to the trip, she felt responsible for making sure everything went smoothly for both of them.

    And that responsibility followed her throughout the vacation.

    Even when they were finally on the cruise, she couldn’t completely put the planning mindset aside. She had spent so much time arranging and coordinating things that she had difficulty simply being a traveler and enjoying the experience with her husband. Who was an absolute sweetheart through the entire experience. But still…

    Coming Home More Exhausted Than When She Left

    Perhaps the clearest indication of how difficult the experience had been came after they returned home.

    My aunt was more exhausted than when she had left.

    A vacation that was supposed to provide rest and enjoyment had required so much preparation, coordination, problem-solving, and vigilance that she came home feeling drained.

    That’s when she began to think about what she would do differently next time.

    In hindsight, she wished she had asked for professional help.

    Not because she wasn’t capable of planning the trip herself, but because she shouldn’t have had to figure everything out on her own.

    Sometimes the Best Travel Investment Is Help

    Professional accessible-travel planning could have given my aunt something incredibly valuable: confidence.

    A knowledgeable travel professional could have helped her understand what accommodations to request, when to request them, and how the different parts of the trip needed to connect.

    Instead of calling multiple companies and trying to explain her husband’s needs over and over, she could have had someone who understood accessible travel helping coordinate the experience.

    Instead of wondering whether she had forgotten something, she could have had an experienced professional helping identify potential challenges before they became problems.

    And instead of spending so much energy managing logistics, she could have spent more time being a wife enjoying a vacation with her husband.

    Accessible Travel Shouldn’t Feel Like an Obstacle Course

    My aunt’s experience raises an important question:

    Why should planning a vacation for someone who is blind require so much additional work from the person traveling with them?

    Travel should be about experiencing new places, spending time together, and making memories—not spending months trying to determine whether basic accommodations will actually be available.

    People with disabilities deserve the same opportunity to travel with confidence and independence.

    Their families and companions deserve support, too.

    Accessibility isn’t simply about making a destination technically available. It’s about making the entire travel experience understandable, manageable, and welcoming.

    A Lesson Learned

    My aunt’s Caribbean cruise ultimately taught her something she wishes she had known before she started planning:

    You don’t have to do it all yourself.

    Asking for professional assistance isn’t a sign that you can’t handle the trip. Sometimes, it’s the smartest way to make sure everyone gets to enjoy it.

    With the right help, planning a vacation can become less about anticipating everything that could go wrong and more about looking forward to everything that could go right.

    My aunt still loves the idea of traveling with her husband. She simply wishes she had known sooner that she didn’t have to navigate the challenges of accessible travel alone.

    And perhaps that’s the most important lesson from her experience:

    A vacation should leave you with memories—not the feeling that you need another vacation to recover from planning the first one.